Frequently Asked Questions

Please allow 7-10 business days for all custom units orders, allow time for me to create the unit and allow time for me to ship it out.
Once you drop off your new or clean bundles please allow 7-10 business days for me to finish your order. Once order is completed you will be contacted
Each bundles weighs 4 oz. Take into consideration that because each bundle weighs the same amount, the longer the hair is the shorter the weft will be.

Bundles recommended to establish a full head: 12"-16" 2 bundles 18"-22" 3 Bundles 24"-28" 4 Bundles 30"-40" 5+ Bundles *Bundle estimates are based on installations with a normal leave out
Our hair is 100% virgin human hair that has NOT been processed. You may color the hair, however once virgin hair is colored/processed it is no longer virgin. Be sure to keep color hair moisturized and conditioned.
It all depends on personal preference. The better you take care of it the longer you are allowed to reinstall. Clients usually use the hair from anywhere between 6 to 12 months
Our orders currently require 3-7 business days. This includes time needed to prepare and process the order and to be shipped. Check back frequently because the processing times vary depending on the time of year. No refunds will be issued

All sales are final. NO RETURNS OR EXCHANGES! We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed).